This Privacy Policy explains how Wellbeing Passport collects, uses, and protects your personal information. We are committed to safeguarding your privacy and complying with the Australian Privacy Act 1988 (Cth).
1. Who We Are
Business Name: Wellbeing Passport
Address:
7 Bennett St, Hamilton NSW 2303, Australia
Email:
info@wellbeingpassport.com.au
Website:
https://www.wellbeingpassport.com.au
2. Information We Collect
We may collect personal information when you interact with us, including when you:
- Submit a lead form (including Meta/Facebook/Instagram forms)
- Join our email list or enquire about services
- Register as a business, employee, or wellbeing provider
- Book or enquire about wellbeing services
- Contact us via our website, email, phone, social media, or in person
Information collected may include:
- Name
- Email address
- Phone number
- Business or organisation name
- Location (suburb/state)
- Role (employer, employee, or provider)
- Booking or service-related information
- Any information you voluntarily provide
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide support
- Provide access to the Wellbeing Passport platform
- Facilitate bookings, payments, and wellbeing services
- Communicate updates, offers, and platform information
- Improve our services and user experience
- Send email or SMS communications where you have opted in
- Deliver and measure advertising via Meta platforms
We do not sell your personal information to third parties.
4. Marketing and Communication
By providing your contact details, you consent to being contacted by Wellbeing Passport via:
- Phone
- SMS
- Social media messaging
- Targeted advertising based on your engagement
You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or by contacting us at
📩 info@wellbeingpassport.com.au
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Your data may be securely stored using:
- CRM and email marketing systems
- Booking and scheduling platforms
- Google Workspace or secure cloud services
- Meta Lead Forms and advertising tools
Access to personal data is limited to authorised personnel only.
6. Payments & Stripe Processing
We use Stripe as our secure third-party payment processor for subscriptions, platform fees, and wellbeing services.
When you make a payment:
- Payment details are collected and processed directly by Stripe
- Wellbeing Passport does not store or have access to full card details
- Stripe processes personal information in accordance with its own Privacy Policy
- Stripe complies with industry security standards, including PCI-DSS.
Stripe’s Privacy Policy is available at:
https://stripe.com/au/privacy
7. Sharing of Information
We may share personal information with trusted service providers who assist us in operating the platform, including:
- CRM and email marketing platforms
- Booking and scheduling systems
- Payment processors (such as Stripe)
- Website hosting and IT service providers
These providers receive only the information necessary to perform their services and are required to comply with applicable privacy and data protection laws.
We do not knowingly share personal information overseas unless required for secure cloud-based storage or processing.
8. Cookies, Meta Pixel & Analytics
We use cookies and tracking tools to improve platform performance and advertising effectiveness, including:
- Meta Pixel — to measure advertising performance and deliver relevant ads
- Google Analytics — to understand website usage and improve user experience
- Browser cookies — to support website functionality
You can manage your Meta ad preferences at:
https://www.facebook.com/adpreferences
You may opt out of Google Analytics tracking using a browser plugin.
9. Accessing or Updating Your Information
You may request access to, correction of, or deletion of your personal information at any time by contacting:
📩 info@wellbeingpassport.com.au
10. Complaints
If you have a privacy concern, please contact us directly so we can attempt to resolve it.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at:
https://www.oaic.gov.au
11. Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be published on this page.
Terms of Use
By using the Wellbeing Passport website, platform, or submitting your information through any form, you agree that:
- Information you provide is accurate and current
- You are over 18 years of age or authorised to act on behalf of a business or organisation
- You consent to being contacted by Wellbeing Passport
- Payments are processed securely via Stripe and subject to Stripe’s terms and privacy policy
- You may unsubscribe or opt out of communications at any time
Contact Us
For privacy or data-related questions, please contact:
📩 info@wellbeingpassport.com.au
📍 7 Bennett St, Hamilton NSW 2303, Australia